Another year has flown past and it’s time for my annual review – you can see previous ones for 2008, 2009, 2010, 2011, and 2012.

2013 has been a funny old year; nothing particularly terrible has happened, but I haven’t felt as positive as I usually do and this has been reflected by a decrease in blogging and use of social media. It’s not all bad though, as another reason for this decrease is a continuation of what I mentioned last year as a major lesson – trying to achieve a more sustainable work-life balance. This year I’ve been doing a lot of other hobbies – for some months I was regularly running, I’ve been learning nail art (and building quite a large collection of nail polishes!), I’ve learnt to crochet, and I’ve been doing lots of knitting. Oh, and I’ve become a little addicted to Grey’s Anatomy. There have also been some professional achievements during the year, so I’m going to take the opportunity to highlight those as I have done in previous years.

2013 highlights

2013 highlights

Top left: Entering the CILIP offices for the final day of my secondment
Top right: Attendees at one of my CILIP Umbrella Conference breakout sessions
Bottom left: One of my CILIP Update columns
Bottom right: Lean In book by Sheryl Sandberg (image from Google Books)

One major thing this year has been my part-time secondment to CILIP for the Future Skills Project. Between May and November, two days of my working week were spent on the project along with another project worker, Julie Griffiths. Our focus was to work on the recommendations from the Future Skills project board to prepare for the launch of the new Professional Registration (previously referred to as CILIP Qualifications). We worked on the assessment criteria, the assessment process, the handbooks, and online support materials for Certification, Chartership, Fellowship, and Revalidation. For revalidation we reviewed the process and made it much more straight forward to submit on an annual basis, rather than a large portfolio every 3 years. We also provided training for a number of specific groups related to Professional Registration – the Professional Registration Assessment Board, Mentor Support Officers, and Candidate Support Officers. After a successful member vote in November, the new scheme has now launched and people are starting to use it. I hope they find it clearer than the previous system, and I know CILIP staff will be working hard to support everyone involved to make it a relatively smooth transition. The project was really interesting to work on, and totally different from my day job; the variety was good for me, and I enjoyed working with lots of different CILIP members. It was also really good to get to know more of the CILIP staff, who are lovely and made myself and Julie feel very welcome. I feel honoured to have been able to work on the project and the experience has certainly been a highlight of my year.

Towards the end of last year, I made a conscious decision to not attend as many conferences in 2013 as I had in 2012. This was a tough decision; I absolutely love conferences and learn so much from them, both through the sessions I attend and the conversations I have with people I meet at conferences. However, I find them pretty draining, particularly when I have a presentation to prepare for and deliver (though I love doing it and it is a really important part of my role as a researcher). I knew though that attending too many conferences could reach a stage where it impacts on my work, as it’s not just the time out at the conference, but the preparation time before and reflection time after. I knew I needed to prioritise so that I wasn’t spending as much time outside working hours doing activities relating to conferences.

I decided to only submit proposals for CILIP Umbrella Conference, which is a conference I’ve never been able to attend previously. I was delighted to discover that both my proposals had been successful, though of course that meant quite a bit of work ahead of me. I was very fortunate to be working with two fantastic co-presenters who made the whole process enjoyable, and I really enjoyed the conference. The keynotes were excellent as no matter what sector you work in, there was something to take from them all. I also really enjoyed a leadership panel discussion I attended, and breakout sessions on continuing professional development.

I was invited to present at other events, and although I couldn’t fit them all into my schedule, I was able to accept some and really enjoyed the opportunity to speak about topics that interest me. I presented workshops on tools and techniques to improve productivity; getting the most out of professional development; using mobile technologies in libraries; and at Internet Librarian International I was invited to share my experiences as a learner on a MOOC (see my previous blog post for further information on MOOCs). You can see a full list of the presentations I gave in 2013 on my Presentations page.

Another highlight of 2013 for me has been writing a column for CILIP Update. This followed on from an article I wrote for the magazine in 2012 on the Getting Things Done methodology, and this year I have written tips and advice on a number of different themes to do with improving productivity. I received some really positive feedback on the column and know some people have found the ideas useful in changing their own practice. I’ve drafted a blog post to summarise the key points from the column and will share that soon – in the meantime, the columns are available from my Publications page.

Something else I’ve enjoyed in 2013 is the Library Leadership Reading Group (LLRG). I started this after the CILIP in Wales 2012 conference on leadership, and since then have hosted discussions on ten different readings relating to leadership. I’ve found the discussions really useful – sometimes I haven’t really enjoyed reading the book but after the discussion have taken more from it due to other people’s perspectives after reading it. I’ve been tending to create a Storify of each discussion and you can see them linked from the LLRG Google document. At the moment we’re reading a book on change management, Our Iceberg is Melting, which we’re likely to discuss in January. Keep an eye on the #llrg tag on Twitter if you’re interested in joining us, everyone is welcome. One particular highlight of LLRG for me this year has been reading Lean In by Sheryl Sandberg. I absolutely loved it and it has had a huge influence on my life. I’ve discussed parts of the book with so many different people, and continue to think about some of the things mentioned in the book when I have to make decisions. I’ve also become part of a Lean In circle which has been a very positive experience for me.

So there we go, my personal highlights for the year. I hope you have enjoyed 2013, and whether or not you celebrate New Year I hope you have the opportunity to mark the beginning of 2014 in some way. I’m looking forward to a fresh start, beginning with a potential break of tradition (something I very rarely do!). First though, I shall be trying some new cocktails tonight including the one below – cheers!

…here a MOOC, there a MOOC, everywhere a MOOC MOOC! That’s what it seems like at the moment anyway – everyone seems to be talking about MOOCs at the moment.

I was invited to give a presentation about MOOCs at Internet Librarian International 2013 Conference earlier this month. Since it might not be a familiar term to everyone, let’s backtrack a bit and cover some of the basics.

What on earth is a MOOC?

A MOOC is a Massive Open Online Course. The name is fairly explanatory but it’s useful to break that down a bit. In order to be classed as a MOOC, a course needs to be:

  • Online
  • Open to anyone to join
  • Able to handle a large number of participants

Most MOOCs are free for participants, though I’m hesitant to say they have to be free to be classed as a MOOC as there are likely to be some exceptions (though is it still open to all if there is a cost involved in addition to the cost of online access?).

Could you give me some examples of MOOCs?

Many MOOCs use a platform to deliver their material and this also helps participants to find them. Probably the most well known platform for MOOCs is Coursera, which has a number of universities signed up to provide courses. There’s also EdX (supported by Google), iversity, OpenupEd, and recently launched FutureLearn which is UK based (though also has international partners). Some providers opt to use their own system, or their own installation of another platform such as Blackboard CourseSites.

Who participates in MOOCs?

Well, they’re open to anyone, though in my experience it tends to be those looking for extra CPD opportunities and generally those who already have an educational background (i.e. have studied for a degree). Of course the nature of MOOCs means that they could be taken by those who may be interested in a subject but for whatever reason don’t want to (or can’t) study a traditional course in the subject, hence widening participation to education.

I’ve participated in a 23 Things course, is that a MOOC?

It could be, yes. In the case of 23 Things for Professional Development (CPD23) it was massive (though not as massive as some courses – I recently took one that had over 200,000 participants enrolled!), open, and online, and people completed the course at the same time (as cohorts) so I would class it as a MOOC.

So MOOCs have been growing with more platforms being launched and more institutions signing up to deliver them. I’ve been interested in them for a little while, partly to support my development, and partly because I was curious as to how they would work and how librarians could support them. I signed up for Coursera and have now completed two courses with them. I was invited to share my experiences as a learner at the Internet Librarian International pre-conference workshop and found it really useful to evaluate my experiences and think about what I’ve learnt from them and how I could apply this. In a nutshell, though I successfully completed both my courses, I much preferred one of them. The main reasons for this were:

  • I found the topic fascinating
  • I was able to apply what I had learnt in practice in work and social situations
  • The reading materials were provided as part of the course, and easily accessible
  • The combination of lectures, readings, documentaries and assignments helped to cement my new knowledge

A copy of my slides is embedded below – the first few slides are about my background to provide the context for the learner’s perspective (and the cat slide is *totally* relevant as I talked about how naturally curious I am!):

The discussions we had during the workshop were really interesting – we considered how libraries (predominantly academic) could support MOOCs, particularly for those whose institutions had already signed up to provide MOOCs or were planning to. We heard from Gavin Beattie from King’s College London who launch their first course on FutureLearn in January, and the group included people from a number of different organisations who were planning to provide MOOCs in future. Many of the ideas from the discussions were similar to the ways we can support other activities such as information literacy and mobile technologies in libraries, with suggestions such as:

  • Providing information to academics so they are aware how the library can help them with their MOOC
  • Getting involved with MOOC discussions with colleagues across your institution
  • Discussing ideas with other librarians and share best practice across the sector

It seems the skills required for these activities are essential for today’s librarians. I’m sure we’ll be hearing about MOOCs and libraries in future events, it certainly seemed to be a hot topic at Internet Librarian International, both in the pre-conference workshop and at the main conference (if the tweets are anything to go by anyway!).

Is your library involved in supporting MOOCs? Is there anything else we should be doing to support our institutions as they provide MOOCs?

productivity

Productivity by Sean MacEntee on Flickr

I’ve been writing my column on productivity for CILIP Update for almost a year now, and I’m really enjoying writing it and getting comments from people – it seems to be encouraging people to try new ways of working, sometimes with real day-to-day benefits for them. I’ve been getting really good feedback and I’m so pleased. My columns so far (also available on my Publications page) have included:

I’ve tried so many different tools and ways of working and am always interested in finding ways to improve, so I’m glad I can now use some of the things I have learnt to help others on their journeys to a more productive way of working. I came across a blog post from Lifehacker a little while ago inviting people to share their own techniques, and thought I’d take the opportunity to use their questions to share mine.

Location: West Midlands, UK.

Current gig: Evidence Based Researcher for Evidence Base, Birmingham City University (also currently on part-time secondment to Chartered Institute of Library and Information Professionals as a Future Skills Project Worker).

Current mobile device: iPhone 4S and iPad (I also have a Nexus 7 but rarely use it).

Current computer: iMac at home (this is my main computer), PC at work.

One word that best describes how you work: Flexibly.

What apps/software/tools can’t you live without: Omnifocus (to do list manager), Dropbox (to sync documents between devices), Google Drive (for collaboration), Evernote (for meeting notes and image capture).

What’s your workspace like? I work from a variety of different places, but my main workspace is at home in our spare room which is fitted as an office. I share it with my partner and have plenty of desk space (my space is to the left of the computer as I’m left handed), and a set of drawers. I don’t really need much physical space as most of my work is electronic, but I like to have clear space around me to help me work more productively (currently I have some tickets on my desk waiting for me to sort claims for and even just those are driving me mad!). Here’s what my desk looks like at the moment (mine is the computer to the left – spot the essential glass of Ribena!):

Home office

Home office

What’s your best time-saving trick? Inbox zero. Before I start working on anything each day, I sort through my inbox and move everything to the right place. That way I know my calendar and to-do list are completely up-to-date and I know exactly what tasks I have to do. Then as all my tasks are in one place I can focus on prioritising things to focus on based on importance and urgency, and won’t get distracted by looking through my inbox. It really helps me in terms of knowing what I should be working on, and now that I have a process in place for organising my emails it saves me lots of time.

What’s your favourite to-do list manager? Omnifocus. I particularly like the iPad app and am currently using the beta version of Omnifocus 2 for Mac. The one downside is that it’s Mac only so no good when I’m in my office at the university which has a PC. I always have my iPad with me though so access it from there. I live in the Forecast view so I can see at a glance what I have on that day – tasks and appointments in my calendar.

Besides your phone and computer, what gadget can’t you live without? My iPad. I take it everywhere with me and use it at meetings, for working when away from home/office, and for keeping me connected (and able to work) whilst travelling. I seem to really enjoy writing on the iPad so often use my iPad to write blog posts and to transcribe interviews.

What everyday thing are you better at than anyone else? Within my team I’m the one who tests out new tools/software/techniques to see which might work for us and I often take on this sort of role in other projects I work on. I love trying out new things and figuring ways of using them to save me time or help me stay organised.

What are you currently reading? I’m reading Why Should Anyone Be Led By You? What it takes to be an authentic leader (for the Library Leadership Reading Group), and Battle Hymn of the Tiger Mother.

What do you listen to whilst you work? I listen to a variety of different playlists on Spotify. I use music most when I’m writing (e.g. research reports) and absolutely love this GTD playlist for when I need to focus. Instrumental soundtracks are perfect for this and I often end up looking up music I hear in films and TV documentaries.

Are you more of an introvert or an extrovert? Introvert. I need to have time to myself to recharge, and now always build time to do this during conferences.

What’s your sleep routine like? Not so good. At times I struggle to sleep at night and often spend a good 2-3 hours trying to get to sleep.

Fill in the blank: I’d love to see __________ answer these same questions. Emma Cragg – I know she shares an interest in trying new tools and ways of working to improve productivity and I’d love to hear her tips.

What’s the best advice you’ve ever received? That you should stop beating yourself up about things because you can’t have it all. This blog post by Jenica Rogers is really excellent advice, and something I need to remind myself of often. There was a lot of great advice in Sheryl Sandberg’s Lean In book too, much of which I think about regularly.

Is there anything else you’d like to add? I’d be really interested in other people’s response to these questions (partly maybe because I’m nosy, but also because I think there’s a lot we can learn from each other). If you decide to blog your own responses, you can get the questions from the blog post on Lifehacker, and please share a link in the comments on this blog post once you’ve published your own How I Work.

I travel quite a bit and need to be able to work on the go. Fortunately I have a tablet and a smartphone so between the two devices I pretty much always have access to my email, social media, documents, and note taking apps. I take notes digitally at meetings, use mobile devices to work out where I am and how I get to where I need to be (by foot or by public transport), create presentations on my tablet, present from my smartphone, contact people in various different ways via them (email, social media, Skype, and even occasionally SMS or phone calls) and use them for entertainment purposes too. I use mobile devices a lot. I love them.

However, I do have a frustration; the battery life. The tablet isn’t so bad and can last a day of heavy use without being charged, but the smartphone struggles. I therefore usually carry a charger with me when I’m working away for the day. You’ve perhaps seen me huddled next to a plug socket at events or sitting right on the edge of a row just to get a little bit of a top up of power (yes, I realise I sound like an addict!). I was therefore delighted when I was invited to test a portable charger. I bought something similar a couple of years ago, but it was very bulky so I found it easier to carry a plug. This one, the Innergie PocketCell is really light and compact.

Innergie PocketCell

Innergie PocketCell

In the box you get the charger itself and a short connector which has three different types of adapter: Mini USB, Micro USB, and 30 pin Apple connector.

Innergie PowerCell cable in box

Innergie PowerCell cable in box

To charge the PowerCell, you simply plug it into any USB – either one on a computer, or a USB plug – using the cable (it has a Micro USB input). It has blue lights on the side to indicate whether it is charged or not so you can check the level and see when it is fully charged – the image below shows it at 2 blue lights (out of a maximum of 4).

Innergie PocketCell lights

Innergie PocketCell lights

Charging a device seems really quick – I haven’t timed it from empty to full but even just 10 minutes charging increased my iPhone battery from 52% to 65%. I have a new iPad so unfortunately it doesn’t have a connector for this but I have tried it with my own USB to lightning connector. It does work with the iPad but the charger seems to get hot so I’ve only used it for a quick boost.

The one downside is the short cable. It’s a tricky one as obviously a shorter cable makes it more portable and in most situations is fine for a portable charger, but it can make charging the battery tricky. I previously reviewed the short cable, and although it isn’t as much of an issue in this product I’m still not a huge fan – I’d like it to be a little longer so that’s it’s still portable but means you can have a little bit of distance from the plug socket so that it can fit onto shelves or the floor rather than hanging when it’s charging.

Innergie PocketCell charging iPhone

Innergie PocketCell charging iPhone

Overall, I’m really impressed with the Innergie PocketCell. It’s very portable and means I may no longer have to hunt out plug sockets everywhere I go. I’ve been carrying it around with me and found it a really useful thing to have – I haven’t had to worry about preserving my use of mobile devices as I know I have extra power there if needed. As mentioned, I received this to review – it’s currently available on Amazon for £70. I have to confess this is more expensive than I thought it would be (I previously bought an external battery for around £25), however the Innergie PocketCell a really good bit of kit, and much better than the external battery I bought, so I would definitely recommend it if you’re in the market for an external battery.

I’ve been working for CILIP in my part-time secondment role for the Future Skills project for a couple of months now and we’re making good progress. I’ve had a number of people ask questions about where things are at and what will be happening when, as well as people wanting to provide feedback to help shape the support for the new Professional Registration. I thought it would therefore be worthwhile to share where we’re up to at this point, what else will be done, and where you can help.

Julie and myself first worked on the assessment criteria, and have refined those with help from members of the CILIP CPD team and the CILIP Qualifications Board (soon to change their name to the Professional Registration and Accreditation Board). We got feedback from some candidates, mentors and candidate support officers, made some minor tweaks, and then launched the criteria at the beginning of this month at CILIP Umbrella. I spoke to some people about them and the general feedback so far is that they’re much clearer and show progression from one level to the next. Thank goodness – that’s certainly what we were aiming for!

Following that, we began to consider the process and detail of each of the levels of Professional Registration (Certification, Chartership and Fellowship) as well as Revalidation. Again we met with members of the CILIP CPD team and the CILIP Qualifications Board to address the current issues with each level and what we could do to address them or make guidance clearer. It has been really useful to get the perspective from the assessors – they’re the ones who know where people fall down on their applications so hopefully we can help provide guidance to reduce this. We were also able to observe a Qualifications Board meeting which was really interesting and gave us that broader understanding to feed into our work. The assessment process is being streamlined in the new scheme (at the moment it’s a complex process). It’s been very reassuring to learn about the process and the way applications are handled – I had no idea there was so much to it! We’re working on the handbooks now that we have agreed decisions on things like word count, format, and processes, and we’re currently collecting feedback from a group of users on the first drafts to help ensure the handbooks are fit for purpose.

One of our next priorities is working on training and support. We’re collecting examples of best practice in terms of the training that has been provided around CILIP qualifications in order for us to make some recommendations for future training on professional registration. Last week we launched a short survey to help us with that. If you have received training as a candidate, mentor, candidate support officer or mentor support officer, please help us by sharing your thoughts in our survey. It will only take a few minutes to complete and is available until Friday 26th July at https://www.surveymonkey.com/s/cfstbp.

We’re also looking at the content for the website, much of which will supplement the handbooks. This will include information on elements of Professional Registration to use in practice – things like mentoring (from the perspective of a mentor and a mentee), reflective practice, and development planning. We’re hoping to collect some case studies to share on the website too. In the first stages, we’re looking for case studies from those who have completed Certification, Chartership or Fellowship so if you would like to be contribute to that please contact jo.alcock2@cilip.org.uk.

If you’re interested in knowing more about the key changes for Professional Registration, or would like further guidance about what this means for you, please visit the page on the CILIP website: http://www.cilip.org.uk/cilip/jobs-careers/professional-registration/professional-registration/important-messages-about

I’ve recently started a part-time secondment to CILIP to work on their Future Skills Project. You may already be aware of the project, which has been working on the recommendations from the Defining our Professional Future report to review the CPD offering:

The Future Skills Project is reviewing CILIP’s qualifications to ensure every member gets the recognition they deserve from their employers and society for a unique suite of highly valuable, relevant and endurable skills.

This review has created the Professional Knowledge and Skills Base (PKSB), the revised model for delivering Accreditation of academic and vocational qualifications and the suite of CILIP qualifications.

The two Future Skills Project Workers (one of whom is myself), are now working on preparing the material to support Professional Registration (i.e. Certification, Chartership, Fellowship, and Revalidation). We’ll be working on the recommendations from the project board and the information collected during the project (focus groups, surveys, etc.) but I’d like to pose a few of my own, more specific, questions to ensure what we produce is relevant and useful to current candidates and potential candidates. One of the first tasks I’m working on is thinking about what information needs to be in the handbooks provided by CILIP to guide you through the qualifications (see the current Certification handbook, Chartership handbook, Fellowship handbook and Revalidation handbook). I’d be interested in your views – please feel free to respond to any or all of these questions by commenting on the blog post or you can email me directly.

If you are currently working towards a CILIP qualification or have recently completed one:

What information in the handbook or on the CILIP website did you find useful in helping you complete your qualification?

Were there any resources outside of the handbook that you found useful? (e.g. book chapters, websites, articles, blog posts etc.) What did you find so useful about them?

Was there anything missing or unclear from the handbook?

What guidance would you have liked to see and in what format? (For example, we’ve seen mention of things like flowcharts for the process from start to finish, checklists of what you need to do and when – what would you have found useful?)

If you have considered a CILIP qualification:

Did you read the handbook? What did you think? Was there anything else you would have liked to know?

If you chose not to work towards the qualification, was there any information (or lack of) which contributed to your decision?

I’ll be working on the Future Skills project for the next three months and may well be asking for more feedback on things along the way, but if you have any comments or suggestions at any point, please email me. We really want to make sure that what we produce is clear, easy to understand and genuinely useful.

I'm not sure if this is really the best method of persuasion...

I’m not sure if this is really the best method of persuasion…

Earlier this week I attended a training session on persuasive speaking, hosted by Future Faces Birmingham. It was delivered by Mimi Hughes of Business Voice. I wasn’t too sure what to expect to be honest, but it proved to be an excellent workshop which I learnt a lot from, particularly about speaking skills.

Mimi began the event by getting us to think about what we mean by persuasive speaking and when we need to persuade. We concluded that in almost any working relationship, we need to utilise persuasion skills – to get people to listen to us, to work collaboratively, or to delegate work, as well as the more immediate examples such as selling, negotiating, or asking for a promotion/payrise.

We were then introduced to the three main components of persuasiveness:

  1. Presence
  2. Message
  3. Mechanism

We also discussed personal impact and presentation skills which are important in all three components.

Mimi then asked some very brave volunteers (she referred to them as ‘Have a go heroes’ which I liked as a term) to come to the front and speak to the rest of the room about their organisation. They only had a minute to speak and they were recorded, and then we all watched them back (see what I mean when I said they were very brave! In return they got some really useful feedback). This exercise was all about presence and the following tips were shared with us to help improve:

  • Opening lines and the way you start are key. Your audience makes a subconscious judgment before you have even spoken
  • Body language very important – stand squarely on to people and straight (keep confident)
  • Don’t stand behind desks or flip charts – need to show your presence
  • Your voice needs to reach out to people furthest away from you (you can practice this by projecting your voice against a wall and gradually moving further back)
  • Need to pause between key points – pausing is key in persuasion
  • Don’t use preparation words before each sentence (Ok, Right, Um) – know what you’re going to say and start on the positive words
  • Look like you’re interested in what you are saying in order to be interesting to others
  • Let your hands move if they want to – good to use your hands as they give out energy
  • Settle your hands in a comfortable middle position where they can move easily from (ideal position is joined together at the waist, not too low or behind you)
  • Movement is good as it adds energy – though needs to be definite, not just shuffling from side to side
  • Moving the face also important to show enthusiasm
  • Um and err are not too intrusive as long as they are not used excessively, though pausing is better
  • If you want to move when you start speaking, take a step forward not backwards
  • It’s good practice to engage with people as they enter the room and encourage people to respond to your greeting (ask for their name and what they do/how they are) as it helps breaks down barriers
  • Shaking hands and making positive eye contact is also good as again helps break down barriers
  • Good to tap into something your audience are familiar with and tap into their emotions

We then focused on the message element and how to tailor the message to maximise its effectiveness. Mimi emphasised the importance of focusing on the key idea(s) you are trying to get across, and considering how to ensure the audience (in broad terms, this could be just a one-to-one conversation) will take that away. In order to achieve this, the audience needs to be able to repeat the message and the best way to get to this is to keep the message clear and brief. In presentations, Mim recommended only aiming to talk for around 10 minutes, and dedicate longer time to Q&A to extend the dialogue and cement the message. We then completed an exercise preparing the key messages about our organisation using the following model:

Model for constructing message

Model for constructing message

In the model, the roof is the conclusion you want people to walk away with (you may mention what this is, but you may not). You want the audience to walk away with the conclusion based on the evidence you provide them with through the three pillars, which act as the different messages you deliver. Three is an ideal number, though you can manage with 2-4 (as can a building). 1 isn’t really enough to get them to believe in the conclusion, whilst too many will make the messages less memorable and weaken the argument. We did this as an activity with our own organisations and two more ‘Have a go heroes’ presented about their organisations using this model. You’ll probably also have noticed that Mimi practices what she preaches as our whole workshop was based on this model with the three components of persuasion as the three key messages.

We also discussed how to handle questions, which is a key part of helping get your message across. The main things here were to listen very carefully to the questions, and think about the answer you are going to give before speaking. You want to aim to “build, bridge, and reinforce” in your response so that you bring it back to your key messages and help cement that in their minds. You’ll also need to stay focused and keep it brief but tailored to the audience. If you don’t know the answer to the question, be cautious about winging it – if you don’t know enough to do so, be honest and tell the person you’ll find out and get back to them (and make sure you do). We also discussed hostility and Mimi warned us to be careful as we may be seeing nervousness and recognising it as hostility – generally, people won’t be hostile, and if they are, let it wash over you.

We briefly discussed the mechanics, such as using presentation slides only to illustrate the key messages but keeping the focus on what you’re going to say; making sure you have the right people for group presentations (some may need to be there to respond to questions but don’t need to present as too many can dilute the message); not leaning on lecturns or tables when speaking as this comes across as too relaxed and like you’re not really interested; and listen carefully in two-way conversations and again try to link what they are saying back to your key messages.

Mimi ended the workshop by sharing some exercises of things we can do to help improve our persuasive skills by improving our presence, message and mechanism. Some of them may seem a little silly at first (she got us up on our feet flopping our bodies over to help our posture, and reading stories aloud to practice our pitch and pausing), but I really think they’re going to be useful tools in helping improve my skills.

What next?

I’m currently preparing some conference presentations and webinars and found this workshop really useful for helping me plan these further. It’s caused me to reflect on the best way to use my allotted time, the materials I develop to support what I’m going to say, and the way I hope to present myself. I was really pleased to learn that it’s OK to use your hands when you talk as I naturally do this a lot and was worried it came across as too much arm flailing. Mimi reassured us that as long as it is natural, it’s very rare for it to come across as too much. One thing I know I need to work on is pausing. I tend to speak very quickly in normal conversation, and even moreso when the adrenaline is pumping and I’m giving presentations. I fill what little thinking time I allow myself with ‘um’ as well, so I’m hoping to practice talking more clearly and pausing when presenting key points to help them stand out.

I also have a training session next week on making presentations and giving briefings, so I’m hoping some of what I learnt in this workshop will be repeated and it might help it stick!